FAQ

To comply with financial regulations, we may require identity verification documents such as a valid government-issued ID and proof of address.

Our basic accounts are designed to be cost-efficient. Certain services or advanced features may have specific fees, which are always clearly communicated.

We use modern security technologies and strict protocols to protect user data and financial transactions, ensuring a safe and reliable banking experience.

You can contact our support team via email or through the contact form on our website. Support is available Monday to Saturday from 08:00 to 18:00 (Berlin time) in English and German.

Yes. Our platform is optimized for both desktop and mobile devices, allowing you to manage your finances anytime and anywhere.